Who we are
We are a small, local minicab and airport transfer firm serving Gipsy Hill and the neighbourhoods around it: Crystal Palace, West Norwood, Upper Norwood and further afield. Most of our customers live within a couple of miles of us, and many book with us again and again for airport runs, school journeys and nights out.
We are a private hire operator. That means every journey is pre-booked, by phone or online, rather than hailed on the street like a black cab. Booking ahead lets us agree a fixed fare with you and plan the right car and driver for your trip.
Where we are based
We are based in Gipsy Hill, London SE19 1PL, in the south London area where Lambeth, Southwark and Croydon meet. From here our drivers can reach the South Circular, the A23 towards Gatwick and the routes into central London quickly. See the areas we cover for more on the neighbourhoods we serve.
How we work
- Every journey is pre-booked. Call 020 8659 9999 or use the online booking form.
- Fixed fares. We quote a price when you book, and it does not change with traffic.
- Open 24/7. Our phone line and drivers work around the clock.
- A range of vehicles. Saloons, estates, 6 seater MPVs and 7/8 seaters.
- Airport extras. Flight tracking for arrivals and meet and greet on request.
- Families. Child seats are available on request.
- Payment. Card or cash.
Licensing and safety
Private hire operators and drivers in London must be licensed by Transport for London (TfL). Our operator licence number is [TfL operator licence number]. Drivers hold TfL private hire driver licences, and vehicles are licensed for private hire use.
If you have any concerns about a journey, please contact us on 020 8659 9999 or email info@gipsyhillminicabs.co.uk. We take every complaint seriously and will respond as quickly as we can.
What we do
Most of our work falls into three groups:
- Airport transfers to Heathrow, Gatwick, Stansted, Luton and London City. See Gipsy Hill airport transfers.
- Station transfers to the main London termini. See station transfers.
- Local services such as school runs, pet friendly trips and hotel transfers. See our minicab services.
Our values
We believe a good minicab service comes down to a few simple things: turning up on time, charging the price we agreed, driving safely and treating every passenger with respect. We would rather tell you honestly that a journey is better done by train than sell you a trip you do not need. And when something goes wrong, we want to hear about it so we can put it right.
Serving our local community
As a local firm, we rely on people recommending us to friends and neighbours. That is why we care about getting the everyday journeys right, from a short hop to the station to a long drive to Stansted.
Working with our drivers
Our drivers are the people you actually meet, so we expect them to be polite, patient and careful. They help with luggage, keep the car clean and follow the route that makes most sense on the day. If a driver has gone out of their way for you, we would love to hear about it too.
Get in touch
You can reach us 24 hours a day on 020 8659 9999 or by email at info@gipsyhillminicabs.co.uk. See our contact page for all the details.
Frequently asked questions
Are you a black cab or a minicab firm?
We are a private hire (minicab) firm. All journeys must be pre-booked by phone or online.
Are your drivers licensed?
Private hire drivers in London must hold a TfL licence. Our operator licence number is shown on this page.
Where are you based?
We are based in Gipsy Hill, London SE19 1PL.
How do I make a complaint or give feedback?
Call 020 8659 9999 or email info@gipsyhillminicabs.co.uk. We will look into it and reply as soon as we can.
Can I book a journey for someone else?
Yes. Give us the passenger's name and phone number so the driver can contact them, and we will send the confirmation to you.