Booking and fares
Most questions we get are about how to book and how our prices work. In short: every journey is pre-booked, and every fare is fixed when you book. The questions below go into more detail.
For questions about a particular journey, such as a specific airport or station, you will find more detail on the page for that journey. Start with our airport transfers or station transfers pages.
Travelling with children, pets and luggage
Child seats are available on request. Tell us the ages of children travelling when you book. Pets can travel if you tell us when booking; see our pet friendly taxi page. For large amounts of luggage, choose an estate or one of our larger vehicles, such as the 6 seater taxi.
Airports and stations
Most of our bookings are airport or station runs. We track flights for arrivals, offer meet and greet in the terminal, and quote a fixed fare for every journey. For airport-specific details, such as terminals and journey times, see the page for each airport, for example our Heathrow taxi or Gatwick taxi page.
Still have a question?
If your question is not answered here, call us on 020 8659 9999 or see the contact page.
Your questions answered
Do I need to book in advance?
All our journeys are pre-booked, as we are a private hire firm. You can book for now or for a future date, but booking ahead is best for airport runs and busy times.
How is the fare worked out?
We quote a fixed fare when you book, based on the journey, the vehicle and the time. The fare does not change with traffic.
Are there extra charges?
Some journeys may involve airport drop-off charges, tunnel tolls or the Congestion Charge. Ask when you book and we will confirm what is included.
How can I pay?
We accept card and cash.
What if my flight is delayed?
Give us your flight number when booking. The driver tracks the flight and adjusts the pick-up time.
What is meet and greet?
The driver waits for you in the airport arrivals hall holding a sign with your name, then walks with you to the car.
Can I change or cancel a booking?
Yes. Call us on 020 8659 9999 as early as possible. See our terms and conditions for details.
Do you provide child seats?
Yes, on request. Tell us the ages of any children when booking.
Can I bring my dog?
Usually yes, if you tell us when booking so we can send a suitable car. Assistance dogs are always welcome.
What vehicles do you have?
Saloons, estates, 6 seater MPVs and 7/8 seater vehicles.
Do you work at night?
Yes, we are open 24 hours a day, 7 days a week.
Which areas do you cover?
Gipsy Hill, Crystal Palace, West Norwood, Upper Norwood and nearby areas, with journeys anywhere in London.